Frequently Asked Questions
Do you offer local pick up?
Yes! We have 3 different locations that have graciously offered to be a spot where you can pick up your online orders.
1. Jarful Refillery in Woodstock, ON
2. Stilettos and Sawdust in Stratford ON
3. Hometown Style in Ingersoll, ON
Simply let the staff know your name + order number. *Please double check that you have selected the right pick up location prior to checking out. You will get a completed email within 5 business days of placing your order that your order is ready for pick up.
I haven't received an email from you about my order being done.
Please double check that your email was spelt correctly during checkout and secondary, checking junk mail.
How long is your turn around time from when I place my order?
Our process time from order date is up to 5 business days but can be longer in sales. Shipping is additional time. If you need your order done sooner please make arrangements with us through our contact page form to ensure we can accommodate your request. We would be happy to help out as we understand some things are time sensitive.
Can I get a refund/return on an item?
Please see our policy page for additional information. If you wish to cancel your order please contact us within 24 hours at shop.littleroseco@gmail.com. After this, we may have started working on your order and can no longer apply a refund.
This is a gift, can I leave a note?Β
Absolutely! Please tell us what you would like to say and we can write it on your behalf. This can be done when checking out. Donβt worry! We do not send out invoices with our orders so your recipient will not see the amount you paid. (You can print off an invoice from your email once you have ordered).
Do you have shipping options?
We offer Standard Tracked shipping.
